Who we are
TeaKadai is an online store selling sweets, snacks and related food products through https://teakadai.online. The website is operated by The Teakadaishop India [OPC] Private Limited, located at No13, 15 Velampalayam, Solipalayam Road, Pothigai Nagar, Tiruppur. In this Privacy Policy, “we”, “us” and “our” refer to TeaKadai.
This Privacy Policy explains how we collect, use, store and share your personal information when you browse our website, create an account, place an order or contact us.
Information we collect
When you place an order, create an account or contact us, we collect the information you provide, such as your name, email address, mobile number, billing address, delivery address, order details and customer support messages. If you send an order to another person, we also collect the recipient’s name, delivery address and contact details needed to fulfil the order.
When you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, pages visited and browsing activity through server logs, cookies and similar technologies.
How we use your information
We use your information to process and deliver orders, confirm payments, provide order updates, manage your account, respond to enquiries and handle cancellations, refunds or complaints. We also use relevant information to maintain website security, prevent fraudulent transactions, improve our services and meet applicable accounting and legal obligations.
Order-related communications may be sent by email, SMS, telephone or WhatsApp, depending on the contact details you provide and the communication services we use. Where you have opted in, we may also send promotional offers and product updates. You can opt out of promotional messages using the instructions provided in the message or by contacting us. Opting out of promotions does not stop essential communications about your orders.
Payments
Online payments are processed through the payment service providers available at checkout. Payment credentials, such as card details or UPI authentication information, are handled by the relevant payment provider. We do not store your full card number, CVV or UPI PIN on our website.
We may receive payment confirmation, transaction references, payment status and limited payment-related details needed to confirm your order, reconcile payments and process refunds. The payment provider’s privacy policy also applies to information collected directly by that provider.
Comments and product reviews
If comments or product reviews are enabled, we collect the information submitted through the relevant form. We may also collect your IP address and browser information to help detect spam and misuse. Approved reviews or comments, including your display name and any content you submit for publication, may be visible to other visitors. Please do not include private contact details, payment information or other sensitive information in public reviews.
Media
If you upload images with a review or support request, avoid including unnecessary personal information or embedded location data, such as EXIF GPS information. Images published as part of a review may be viewed and downloaded by other visitors.
Cookies
Our website uses cookies and similar technologies to support essential functions such as remembering your shopping cart, maintaining your login session, processing checkout and protecting the website against misuse.
If optional analytics or advertising tools are enabled, they may use cookies to understand website usage, measure campaigns or personalise advertising. Where consent is required, these optional technologies will be used only after you provide that consent.
You can manage or delete cookies through your browser settings and, where available, our website’s cookie preferences. Blocking essential cookies may prevent parts of the website, including your cart, account login or checkout, from working correctly. Cookie durations vary depending on their purpose and the services used.
Embedded content and third-party websites
Our website may include embedded content or links from third-party services, such as videos, maps or social media platforms. Embedded content may allow the third party to collect information about your device and interactions, use cookies or recognise you if you are logged in to its service.
Third-party websites and services operate under their own privacy policies. Please review those policies before providing personal information or interacting with their content.
Who we share your data with
We share relevant information with service providers who help us operate our store and fulfil your orders. These may include payment providers, delivery and courier partners, website hosting providers, technical support providers and communication services. For example, delivery partners receive the recipient’s name, delivery address, contact number and any delivery instructions needed to complete delivery.
We may also disclose information to professional advisers or authorities where necessary to meet legal obligations, respond to lawful requests, prevent fraud or protect our rights. If our business is transferred or reorganised, relevant customer information may be transferred as part of that process, subject to applicable privacy requirements.
We do not sell or rent your personal information.
How long we retain your data
We retain personal information for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on the type of information, whether your account remains active, any unresolved orders or complaints, and applicable legal requirements.
Order, invoice and payment records may need to be retained for accounting, taxation, fraud prevention or dispute resolution even after an account is closed. When information is no longer required, we delete it or anonymise it, subject to applicable retention requirements and backup deletion cycles.
How we protect your information
We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, misuse, loss or disclosure. Access is limited to people and service providers who need it for their responsibilities. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
If you create an account, keep your login credentials confidential and contact us if you suspect unauthorised access. Do not share your password, payment PIN or OTP with anyone claiming to represent TeaKadai.
Your choices and privacy requests
You can contact us to request access to, correction of or deletion of your personal information, or to raise a concern about how it is handled. If you have an account, you may also be able to update certain details through your account settings. We will handle requests in accordance with applicable law and may ask for information necessary to verify your identity.
Where we rely on your consent to process information, you may withdraw that consent by contacting us. Withdrawal does not affect processing already carried out. If information is necessary to fulfil an order or provide a requested service, withdrawing consent or requesting deletion may affect our ability to provide that service. Information required for legal, accounting or dispute-resolution purposes may need to be retained.
Where your information is processed
Your information may be stored or processed in locations where we and our service providers operate, which may include locations outside India. Where information is transferred, we take reasonable steps to protect it and meet applicable data protection requirements.
Children’s privacy
Our online purchasing and account services are intended for adults. We do not knowingly collect personal information from children under 18 through these services. If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our services, practices or applicable requirements. The revised version will be published on this page with an updated date. Where required, we will provide additional notice or request fresh consent for relevant changes.
Contact us
For privacy questions, requests or complaints, please contact our designated privacy contact using the details below. Please include enough information for us to understand your request, but do not send passwords, payment PINs or full card details.
Business Name: Teakadaishop India [OPC] Private Limited
Privacy / Grievance Contact: Maniraj VC
Email: vcmr1967@gmail.com
Phone: +91 82209 79799
Address: No13, 15 Velampalayam, Solipalayam Road, Pothigai Nagar, Tiruppur
Website: https://teakadai.online
Last updated: 22 October 2026
